Return & Refund Policy

Our Policy on Digital Goods

Due to the nature of digital downloads, **all sales are final**. Once a file has been accessed or downloaded, we cannot "take it back," and therefore cannot offer refunds or exchanges.

Eligibility for Refunds:

We only issue refunds under the following strictly defined circumstances:

  1. Duplicate Purchase: You accidentally purchased the same digital item twice in the same transaction.
  2. Technical Defect: The file provided is corrupted or does not match the description (and our technical team cannot provide a working replacement).
  3. Non-Delivery: You did not receive a download link within 24 hours of purchase (and we are unable to resolve the issue).
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    How to Request Assistance:

    If you experience a technical issue with your HD Master, please contact D.B. Roche directly at [wolf@sgmawlf.com] with your Order ID. We aim to resolve all technical disputes within 48 hours.

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